Privacy Policy

1. Introduction

Ramona Solutions, LLC ("Ramona," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website (www.ramona.care), AI wellness coach service, and any related services (collectively, the "Platform").

Ramona Solutions, LLC provides a technology platform that connects users with an AI-powered wellness coach via text message and phone calls. We do not provide medical services or medical advice. Our AI wellness coach offers general health and wellness information, goal-setting support, and progress tracking.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the Platform.

2. Information We Collect

We collect several types of information from and about users of our Platform, including:

a) Personal Identifiable Information (PII):

  • Name
  • Email address
  • Phone number
  • Date of birth
  • Other identifiers by which you may be contacted

b) Wellness Information:

  • Goals and objectives you share with our AI coach
  • Progress tracking data
  • Lifestyle information you choose to share
  • Chat history with our AI coach

c) Usage Data:

  • Access times and duration
  • Features and content accessed
  • Actions taken within the Platform
  • Text message and call logs

d) Device Information:

  • Device type and model
  • Operating system
  • Mobile network information
  • IP address
  • Browser type and version

3. How We Use Your Information

We use the information we collect to:

  • Provide and maintain our Platform
  • Personalize your experience with our AI wellness coach
  • Improve and optimize our services
  • Monitor and analyze usage patterns
  • Detect and prevent technical issues
  • Communicate with you about our services
  • Provide customer support
  • Comply with legal obligations
  • Create de-identified, aggregate data for analysis and improvement of our services

4. How We Share Your Information

We may share your information in the following circumstances:

a) With service providers who assist in operating our Platform and providing our services

b) For business transfers, such as a merger, acquisition, or sale of assets

c) When required by law or to:

  • Comply with legal obligations
  • Protect our rights and property
  • Prevent fraud or abuse
  • Ensure the safety of our users

d) With your consent

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications
  • Control your communication preferences

To exercise these rights, please contact us at policy@ramona.care.

7. Children's Privacy

Our Platform is not intended for children under 18 years of age. We do not knowingly collect information from children under 18. If we learn we have collected information from a child under 18, we will delete that information.

8. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA), including:

  • The right to know what personal information we collect and how we use it
  • The right to request deletion of personal information
  • The right to opt-out of the sale of personal information
  • The right to non-discrimination for exercising these rights

9. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations. When we no longer need personal information, we securely delete or anonymize it.

10. Changes to Our Privacy Policy

We may update this privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us at:

Ramona Solutions, LLC
2108 N ST UNIT 7184
SACRAMENTO, CA 95816
policy@ramona.care

Last Updated: November 7, 2024